Services
Your business, no matter what type of goods or services you supply, is reliant on having happy customers.
Creating the best customer experience and ensuring return of our customers is a vital part of a thriving business.
Staff who model your Values and believe in the Mission and Vision of your organisation are a necessary part of creating this. From interview, into induction and in every area of the organisation I can assist you in developing your team. I can provide you with the Who, What, Where, When, How of these development activities and provide all the basic skills to take your team to the next level and ahead of your competition.
Give me a call and take advantage of my 1 hour free consultation to discuss how best I can support your business.
I will not lock you into fixed, long term contracts. I know you will be so happy with my services; you will continue to engage with me because of the great value I will bring to your business. My desire is to see you and your business do well.
I have produced courses that are available to your team at times that are convenient to them; supported by live weekly Q&A sessions with me.
You may want to implement team coaching in the following circumstances:
- When employees are not meeting expectations
- When you have an increase in customer dissatisfaction and complaints
- When staff members must acquire or master specific skills or competencies
- When the company needs to improve performance in a short period of time
- When the organization is introducing a new system or program
I can provide your team with comprehensive training in many areas:
- Customer satisfaction
- Time Management
- Quality improvement
- Difficult conversations
- Creating great customer experiences
- Change management
- Team building
- Employee engagement
- Conflict Management
- Communication skills
- Workplace Wellness
- Negotiation
- Workflow Management
- Leadership skills and development
- Performance Management
How I can help you
My Business Support Services are dependent upon your needs and the time needed to provide the service. I specialise in service-based businesses as this is where the bulk of my experience lays. However, I can support your business no matter what your industry.
Following are some areas that I can support your business:
- Workflow review
- Policy and procedure writing and or updating/maintenance
- Strategic Planning
- Quality Improvement and gap analysis
- Continuous improvement and ISO 9001 advice.
- Business Plan development
These and other business supports like coaching and mentoring for your team development will see your business soaring in no time.
Are your new supervisors and managers struggling with the nuances of leading a team? Especially with most employees currently working remotely. This takes special skills to ensure a team that is productive and whose wellbeing is managed.
1:1 Mentoring or coaching is beneficial:
- When you have promising talent that you want to develop.
- When you have a shortage of potential leaders you wish to build these from inside the organisation.
- When you want to remove barriers inhibiting the progression of certain workers, such as women.
You may want to consider mentoring from a personal prospective where you wish to change paths or develop your career further and need guidance with this.
Currently only available via online access, team coaching is delivered in minimum 2-hour time frames. I provide ongoing templates and resources for improving your team’s efficiency.
Once the borders open up, I am available to you face to face or via online platforms.
You may want to implement team coaching in the following circumstances:
- When talented employees are not meeting expectations
- When staff members must acquire or master specific skills or competencies
- When the company needs to improve performance in a short period of time
- When the organization is introducing a new system or program
I can provide your team with comprehensive training in the following areas and many others:
- Customer satisfaction
- Time Management
- Quality improvement
- Difficult conversations
- Creating great customer experiences
- Change management
- Team building
- Employee engagement
- Conflict Management
- Communication skills
- Workplace Wellness
- Negotiation
- Workflow Management
- Leadership skills and development
- Performance Management